I. Introduction

A. What organization did you select, and why?

. B. What are the organization’s operational goals?

II. Support of Operational Goals

A. Identify the key supply chain performance indicators utilized by your selected organization. In other words, how does management measure overall supply chain performance in the organization?

B. Propose appropriate best practice(s) your selected organization should use for benchmarking and performance improvement with regard to supply chain management. That is, what policies and procedures do you feel your organization should implement for ensuring achievement of operational goals? Be sure to substantiate your claims with specific examples and research.

C. Assess the extent to which the organization currently utilizes integrated supply chain management in supporting its operational goals. Be sure to substantiate your claims with specific examples and research.

III. Integrated Supply Chain Concepts

A. Describe the supplier relationship management (SRM) and customer relationship management (CRM) practices being utilized by the organization. Be sure to substantiate your claims with specific examples to substantiate your claims.

B. Discuss the impact of those practices on supply chain management. In other words, how can the use of SRM and CRM support or hinder operational goals with regard to the organization’s supply chain?

C. Describe any areas of SRM or CRM that might require improvement in order to implement integrated supply chain management. Be sure to substantiate your claims with specific examples and research. If you feel no improvements are necessary, explain your rationale.

D. Propose appropriate improvements to the SRM and CRM areas you identified above, or if you noted no areas for improvement, propose appropriate suggestions for optimizing supply chain performance.

IV. Industry-Specific Tools and Techniques

A. Select the appropriate tool(s) or technique(s) for measuring each of the following. Be sure to substantiate your claims with specific examples and research:

1. Business risk

2. Capacity and capabilities

3. Workplace conditions

4. Product quality and safety

5. Security

6. Environmental Sustainability

B. Discuss the impact of each of the above items on overall integrated supply chain management. That is, how does each of the items support or hinder operational goals with respect to integrated supply chain management?

C. Discuss the impact of each of the above items on your selected organization’s supply chain management. How does each of the items either support or hinder the organization’s operational goals with respect to its supply chain management?

V. Components of a Supply Chain

A. For each of the following components of a supply chain, evaluate its role and necessity (or lack thereof) in the overall supply chain operations of your selected organization

1. Supplier

2. Manufacturing

3. Distributor

4. Retailer
5. Shopper

B. Discuss the impact of each component on the one that immediately follows it in your organization’s supply chain. For example, how might a problem with a supplier trickle down through the remaining components?

C. In which component(s) of your selected organization’s supply chain do you believe there is room for improvement with regard to operational goals? Be sure to support your position with specific examples and research.

D. In which component(s) of your selected organization’s supply chain do you believe there is room for improvement with regard to integrated supply chain management? Be sure to substantiate your claims with specific examples and research. If you feel no improvements are necessary, explain your rationale.

VI. Service, Logistics, and Distribution

A. Describe the supply chain in terms of value delivery.

B. Describe the impact of service, logistics, and distribution on supply chains in general.

C. Describe the impact of service, logistics, and distribution on your selected organization’s supply chain.

D. Recommend strategies for optimizing your organization’s global operation architecture for scale, access, flexibility, and risk mitigation.