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Conflict Resolution at the St. Clare Hospital

Conflict Resolution at the St. Clare Hospital

Conflict Resolution at the St. Clare Hospital

The St. Clare Hospital was founded in 1988. In the past few years, the revenues have dropped steadily to a point where CEO James Edwards is considering cost control to improve the organization’s bottom line. Mr. Edwards understands physicians play a critical role in controlling cost, but they do not have a great interest in cooperating with him to sustain the viability of the hospital. Mr. Edwards decides to hire Wendy Jones as the chief operating officer and empower her to cut costs for the hospital. The first measure taken by Ms. Jones is to outsource the interpretation of imaging readings and fire the radiologist Dr. Harris. By doing so, the hospital would save $160,000 per year. However, after two weeks, the hospital sees 18% inaccuracy rates in outsourced reading reports. The hospital might face legal liabilities from inaccurate readings. Mr. Edwards and Ms. Jones want to stay with the plan to control costs, but the physicians are furious. The medical director, Dr. Wiseman, gathers all staff physicians to a call for action.

Write a four-to six-page double-spaced paper (excluding title and reference pages), addressing the following:
Describe types of conflict identified in this case.
Explain conflict management styles evidenced in this case.
Propose a conflict resolution strategy to be used. 
Recommend strategies to reduce cost and legal liabilities.

Including an introduction and conclusion paragraph, your paper must be four to six double-spaced pages (excluding title and reference pages) and formatted according to APA style as outlined in the Ashford Writing Center. Utilize a minimum of three scholarly and/or peer-reviewed sources, including the textbook, that were published within the last five years. Document all references in APA style as outlined in the Ashford Writing Center APA Checklist.

Carefully review the Grading Rubric for the criteria that will be used to evaluate your assignment.

Organization: Introduction, Thesis Statement, and Conclusion
Total: 0.40
Distinguished – Paper is logically organized with a well-written introduction, thesis statement, and conclusion.
Proficient – Paper is logically organized with an introduction, thesis statement, and conclusion. One of these requires improvement.
Basic – Paper is organized with an introduction, thesis statement, and conclusion. One or more of the introduction, thesis statement, and/or conclusion require improvement.
Below Expectations – Paper is loosely organized with an introduction, thesis statement, and conclusion. The introduction, thesis statement, and/or conclusion require much improvement.
Non-Performance – The introduction, thesis statement, and conclusion are either nonexistent or lack the components described in the assignment instructions.

Describes Types of Conflict Management Styles Identified in the Case
Total: 1.00
Distinguished – Thoroughly describes the types of conflict identified in this case.
Proficient – Describes the types of conflict identified in this case. Minor details are missing.
Basic – Minimally describes the types of conflict identified in this case. Relevant details are missing.
Below Expectations – Attempts to describe the types of conflict identified in this case; however, significant details are missing.
Non-Performance – The description of the types of conflict identified in this case is either nonexistent or lacks the components described in the assignment instructions.

Explains Conflict Management Styles
Total: 2.00
Distinguished – Thoroughly and accurately explains conflict management styles evidenced in this case.
Proficient – Explains conflict management styles evidenced in this case. Minor details are missing or inaccurate.
Basic – Minimally explains conflict management styles evidenced in this case. Relevant details are missing or inaccurate.
Below Expectations – Attempts to explain conflict management styles evidenced in this case; however, significant details are missing or inaccurate.
Non-Performance – The explanation of conflict management styles evidenced in this case is either nonexistent or lacks the components described in the assignment instructions.

Proposes Conflict Resolution Strategy
Total: 1.50
Distinguished – Proposes a fully relevant conflict resolution strategy to be used.
Proficient – Proposes a relevant conflict resolution strategy to be used. Minor details are missing.
Basic -Proposes a somewhat relevant conflict resolution strategy to be used. Many details are missing.
Below Expectations – Attempts to propose a conflict resolution strategy to be used; however, the strategy is not relevant and/or significant details are missing.
Non-Performance – The proposal of a conflict resolution strategy is either non-existent or lacks the components described in the assignment instructions.

Recommends Strategies to Reduce Cost and Legal Liabilities
Total: 1.50
Distinguished – Recommends fully relevant strategies to reduce cost and legal liabilities. The recommendation is thoroughly supported with scholarly and/or peer-reviewed resources.
Proficient – Recommends relevant strategies to reduce cost and legal liabilities. The recommendation is supported with scholarly and/or peer-reviewed resources. Minor details are missing.
Basic – Recommends somewhat relevant strategies to reduce cost and legal liabilities. The recommendation is supported with resources that may not be scholarly. Relevant details are missing.
Below Expectations – Attempts to recommend strategies to reduce cost and legal liabilities; however, the recommendation is not relevant, supported with scholarly resources and/or significant details are missing.
Non-Performance – The recommended strategies to reduce cost and legal liabilities are either non-existent or lack the components described in the assignment instructions.

Critical Thinking: Explanation of Issues
Total: 0.40
Distinguished – Clearly and comprehensively explains the issue to be considered, delivering all relevant information necessary for a full understanding.
Proficient – Clearly explains the issue to be considered, delivering enough relevant information for an adequate understanding.
Basic – Briefly explains the issue to be considered, delivering minimal information for a basic understanding.
Below Expectations – Briefly explains the issue to be considered, but may not deliver additional information necessary for a basic understanding.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

Integrative Learning: Transfer
Total: 0.40
Distinguished – Adapts and employs skills, abilities, theories, and/or methodologies gained in one situation to new situations. Solves difficult problems and/or explores complex issues in original ways.
Proficient – Utilizes skills, abilities, theories, or methodologies gained in one situation to new situations, contributing to an understanding of problems or issues.
Basic – Minimally utilizes skills, abilities, theories, or methodologies gained in one situation to a new situation.
Below Expectations – Attempts to utilize skills, abilities, theories, or methodologies gained in one situation in a new situation; however, the attempts are ineffective.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

Written Communication: Control of Syntax and Mechanics
Total: 0.20
Distinguished – Displays meticulous comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains no errors and is very easy to understand.
Proficient – Displays comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains only a few minor errors and is mostly easy to understand.
Basic – Displays basic comprehension of syntax and mechanics, such as spelling and grammar. Written work contains a few errors which may slightly distract the reader.
Below Expectations – Fails to display basic comprehension of syntax or mechanics, such as spelling and grammar. Written work contains major errors which distract the reader.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

Written Communication: APA Formatting
Total: 0.20
Distinguished – Accurately uses APA formatting consistently throughout the paper, title page, and reference page.
Proficient – Exhibits APA formatting throughout the paper. However, layout contains a few minor errors.
Basic – Exhibits limited knowledge of APA formatting throughout the paper. However, layout does not meet all APA requirements.
Below Expectations – Fails to exhibit basic knowledge of APA formatting. There are frequent errors, making the layout difficult to distinguish as APA.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

Written Communication: Page Requirement
Total: 0.20
Distinguished – The length of the paper is equivalent to the required number of correctly formatted pages.
Proficient – The length of the paper is nearly equivalent to the required number of correctly formatted pages.
Basic – The length of the paper is equivalent to at least three quarters of the required number of correctly formatted pages.
Below Expectations – The length of the paper is equivalent to at least one half of the required number of correctly formatted pages.  
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

Written Communication: Resource Requirement
Total: 0.20
Distinguished – Uses more than the required number of scholarly sources, providing compelling evidence to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.
Proficient – Uses the required number of scholarly sources to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.
Basic – Uses less than the required number of sources to support ideas. Some sources may not be scholarly. Most sources on the reference page are used within the body of the assignment. Citations may not be formatted correctly.
Below Expectations – Uses an inadequate number of sources that provide little or no support for ideas. Sources used may not be scholarly. Most sources on the reference page are not used within the body of the assignment. Citations are not formatted correctly.
Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

Required Text
Frates, J. (2014). Health care management: Theory in action . San Diego, CA: Bridgepoint Education, Inc.

This text is a Constellation™ course digital materials (CDM) title.


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